Managing Conflict in Organizations

This book provides a comprehensive overview of all conflict management styles, with a focus on the most widely used one. It is easy to follow, well-written, and well-researched, with instructor resource materials. It covers all situations, from intra- and interpersonal conflict to intra and intragroup conflict.

Format: Paperback / softback
Length: 320 pages
Publication date: 14 June 2023
Publisher: Taylor & Francis Ltd

Provides a comprehensive overview of all conflict management styles for organizational behavior and human resource management students, focusing on the most widely used one. The book is easy to follow, with a strong structure and logical flow that builds on each chapter. It is comprehensive, covering all aspects of conflict management, and well-written and well-researched, with a comprehensive review of literature prior to 2010. The second edition is supplemented with instructor resource materials such as PowerPoint slides and a test bank of questions.

The book begins by introducing the different conflict management styles, including avoidance, competition, collaboration, compromise, and accommodation. It then explores each style in detail, providing examples and strategies for effective conflict resolution.

The most widely used conflict management style is collaboration, which involves working together to find a solution that is acceptable to all parties involved. The book provides strategies for building and maintaining effective collaboration, including active listening, empathy, and problem-solving.

The book also discusses the importance of managing conflict in the workplace, including the impact of conflict on productivity, morale, and employee retention. It provides strategies for preventing conflict before it arises, such as effective communication, clear expectations, and team building.

In addition to its coverage of conflict management styles, the book also includes a chapter on conflict resolution techniques, such as mediation, negotiation, and arbitration. It provides examples and strategies for effective conflict resolution in these contexts.

Overall, this book is an essential resource for organizational behavior and human resource management students, providing a comprehensive overview of all conflict management styles and strategies for effective conflict resolution.

Weight: 524g
Dimension: 155 x 234 x 21 (mm)
ISBN-13: 9781032258201
Edition number: 5 ed